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Shipping Policy

At ORAVE, we are committed to providing the best quality products and services to our customers. If you are not completely satisfied with your purchase, we are here to help! Please review our Refund Policy to understand how we handle returns and refunds.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • Damaged or Defective Items: If your order arrives damaged, defective, or broken, you maybe eligible for replacement.

  • Incorrect Orders: If you received an incorrect item or size, you can request a refund or exchange.

  • Change of Mind (if applicable): Certain products may be eligible for a refund if returned within [30] days of receipt, provided they are unused, in their original packaging, and in resalable condition.

Please note: Some products may not be eligible for a refund, including but not limited to:

  • Items marked as "Final Sale"

2. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our Customer Service team at within 7 days of receiving your order. Be sure to include your order number, the reason for the return, and any relevant details (e.g., photos of the damaged product).

  2. Return Authorization: Our team will review your request and issue a Return Authorization (RA) number if applicable. Please ensure that the RA number is included with your return.

  3. Return Shipping: You will be responsible for return shipping costs, unless the item is defective, damaged, or we made an error in your order. We recommend using a trackable shipping service or purchasing shipping insurance for your return. ORAVE is not responsible for items lost during return shipping.

  4. Packaging: Please securely package the item(s) being returned, including all original packaging, accessories, and paperwork, in the condition in which they were received.

  5. Refund Processing: Once we receive and inspect your returned item, we will process your refund to your original payment method. Please allow [30] business days for the refund to appear on your account. Refunds may take longer depending on your bank or payment provider.

 

3. Non-Refundable Items

Some items may not be eligible for a refund or return. These include:

  • Products marked as "Final Sale"

 

4. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your returned item, we will issue a refund for the original item and invite you to place a new order for the desired item.

Note: We cannot guarantee the availability of items for exchange, and additional shipping charges may apply for exchanged products.

 

5. Refund Timeframe

Once your return is received and processed, refunds are typically issued within 5-10 business days. The time it takes for the refund to appear in your account will depend on your bank or credit card company.

 

6. Late or Missing Refunds

If you haven’t received your refund after 5 business days, please check with your bank or credit card company. If you still have not received your refund, please contact us.

 

7. Shipping Charges

Shipping charges are non-refundable, unless you received a defective or incorrect item. You will be responsible for the cost of return shipping, unless we made an error or the item was damaged.

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